Warranty & Returns

WARRANTY:

Our products include a 60 day warranty against product defects from the delivery date. Items that are damaged from installation or installation attempts are non-refundable and non-exchangeable.

Refund, Returns and Cancellation Policies:

  1. If item is defective, notification must be received within 7 days of delivery and an exchange will be provided at our discretion. The notification email address is: support@genericpoolparts.com
  2. Return Authorization must be obtained before returning the item to us; we will issue an RMA # for you return package. Signs of an attempted install that may have damaged the item will negate the return policy.
  3. Return shipping is the responsibility of purchaser.
  4. If the item is not wanted and there is no defect then a 15% restocking fee will be assessed on the purchase price.
  5. If a non-defective item is returned but has been opened or is not in original condition the refund amount will be the equivalent of the item used minus the normal 15% restocking fee.
  6. Shipping fee is non-refundable.
  7. Once the RMA # is issued customers need to return the product within 14 days.